Privacy Policy

Last Updated: January 2026

5v555 ("we", "our", "us") is committed to protecting the privacy and security of every player on our platform. This Privacy Policy describes how we collect, process, store, and protect personal information when you access or use the 5v555 website and its associated services, including cricket betting, live casino, slots, and crash games.

By registering an account or continuing to use any part of the 5v555 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

Information We Collect

We collect only the information that is necessary for the lawful provision of our services. The following categories detail what we collect and under what circumstances.

Account Registration Data

• Full name and date of birth (to verify the 21+ age requirement)
• Email address and mobile phone number
• Residential address (city and district — e.g., Dhaka, Chittagong, Sylhet)
• Government-issued identification documents for KYC verification purposes

Automatically Collected Technical Data

• IP address and approximate geolocation
• Device type, operating system, browser version, and screen resolution
• Pages visited, session duration, game history, and betting activity logs

How We Use Your Information

The personal data we collect is used for defined, legitimate purposes only. We do not use your information for purposes beyond those listed below without obtaining your explicit consent.

• To create, verify, and maintain your player account on the 5v555 platform
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• To deliver customer support, respond to account queries, and resolve disputes
• To detect, prevent, and investigate fraudulent activity, money laundering, and unauthorized account access
• To personalize your experience and recommend games or promotions relevant to your activity
• To send transactional notifications, security alerts, and (with your consent) promotional communications

Sharing and Disclosure of Data

5v555 treats your personal data with the strictest confidentiality. We do not sell or rent your information under any circumstances. However, limited and necessary disclosure may occur in the following defined scenarios.

Payment Processors

When you make a deposit or request a withdrawal, we share the minimum necessary data with our payment partners (such as bKash and Nagad) solely to process the financial transaction securely. These partners are contractually bound to protect your data.

Legal and Regulatory Requirements

We may disclose personal data to law enforcement agencies or relevant authorities if required by applicable law, court order, or legitimate regulatory request. In such cases we disclose only what is strictly required and notify you where legally permitted.

Fraud Prevention Partners

In cases of suspected fraud or account abuse, we may share relevant technical and transactional data with fraud-prevention and security service providers. This is done exclusively to protect the integrity of our platform and the safety of all players.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, consistent with our legal and regulatory obligations. For financial transaction records, retention periods may be longer to comply with anti-money laundering and financial reporting requirements.

When you request account closure, we will delete or anonymize all personal data that we are not legally required to retain. Data already anonymized for statistical purposes is not considered personal data and may be retained indefinitely.

Cookies and Tracking Technologies

5v555 uses cookies and similar tracking technologies to maintain session integrity, improve site performance, and deliver a more relevant experience. We use three categories of cookies:

• Essential Cookies: Required for core functionality such as login authentication, session management, and security checks. These cannot be disabled without disrupting platform use.
• Analytics Cookies: Used to understand how players interact with the site — which pages are visited most, where sessions end, and where UX can be improved. All analytics data is aggregated and anonymized.
• Preference Cookies: Store your language selection and display preferences so you do not have to reset them every visit.

You can configure or disable non-essential cookies at any time through your web browser's settings menu. Note that disabling essential cookies will affect the functionality of your account.

Your Privacy Rights

As a player on the 5v555 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] and we will respond within a reasonable timeframe.

• Right of Access: Request a copy of the personal data we hold about you at any time.
• Right to Rectification: Ask us to correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: Request deletion of your personal data, subject to our legal retention obligations.
• Right to Restrict Processing: Ask us to limit how we use your data in certain circumstances.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

Data Security Measures

5v555 employs a layered security architecture to protect your personal and financial data. Our platform uses SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, and role-based access controls to ensure that only authorized personnel can access player information.

While we implement stringent security measures, no online platform can guarantee absolute security against all threats. We strongly encourage players to use a unique, strong password for their 5v555 account and to enable two-factor authentication where available. If you suspect any unauthorized access to your account, contact our support team immediately.

Payment Data Handling

All financial transactions on the 5v555 platform — including deposits via bKash, Nagad, Rocket, and Upay, and card payments via Visa and Mastercard — are processed through PCI-DSS-compliant payment gateways. 5v555 does not store full card numbers, CVV codes, or mobile banking PINs on its servers at any time.

Transaction records — including deposit amounts, withdrawal requests, timestamps, and payment method references — are retained in accordance with anti-money laundering regulations applicable in Bangladesh. These records may be provided to relevant authorities if required by law.

Age Restriction and Minor Protection

5v555 is strictly a 21+ platform. We implement age verification at registration and may request additional documentation at any point during your account lifecycle. We do not knowingly collect, process, or store any personal data belonging to individuals under the age of 21. If a parent or guardian believes their child has registered on this platform, they should contact us immediately at [email protected] so that the account can be closed and all associated data permanently deleted.

Changes to This Privacy Policy

5v555 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, legal requirements, or data-handling practices. When material changes are made, we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

Continued use of the 5v555 platform after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, our dedicated privacy team is ready to assist you. We are committed to resolving all privacy-related matters promptly and transparently.

Email us at: [email protected]